Privacy Policy — stapletonosteopathy.co.uk

Effective Date: [01/03/2026]
Last Updated: [03/03/2026]

This Privacy Policy explains how we collect and use information when you visit stapletonosteopathy.co.uk (“the Site”). We are committed to protecting your privacy in accordance with:

  • UK GDPR
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)

We do not have a login or membership system. Users do not create accounts on this site.

1. Who We Are

Stapleton Osteopathy (“we”, “us” or “our”)
Website: https://stapletonosteopathy.co.uk

If you need to contact us about this policy, please email: chris@stapletonosteopathy.co.uk

We are the “data controller” responsible for your personal data.

2. What Personal Data We Collect

2.1 Information You Provide Voluntarily

If you contact us or book an appointment, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Appointment details
  • Any message or notes you choose to send us

If you use online forms (e.g., contact form), any information entered is only collected if you submit it.

2.2 Information Collected by Cliniko

We use Cliniko as our online booking and practice management system.

When you book via Cliniko, data is processed and stored by Cliniko for the purpose of:

  • Managing appointments
  • Sending booking confirmations and reminders
  • Professional record keeping

Cliniko will collect and store necessary information such as:

  • Name
  • Contact details
  • Appointment history
  • Treatment notes (handled by Cliniko’s secure system), but only once you become a patient and attend for a session

This information is not stored on the WordPress site itself and is governed by Cliniko’s privacy and security policies. (cliniko.com)

3. How We Use Your Information

We use personal data for purposes including:

  • Responding to enquiries
  • Processing appointment bookings via Cliniko
  • Sending booking-related communications (confirmations, reminders)
  • Improving website performance
  • Analytics & security

We do not sell your personal data to third parties.

4. Lawful Basis for Processing (UK GDPR)

We rely on one or more lawful bases:

  • Contract performance (processing booking information via Cliniko)
  • Legitimate interests (website analytics & improvement)
  • Consent (for optional cookies and marketing if used)

5. Cookies and Tracking Technologies

We use cookies and similar technologies. Details are included in our Cookie Policy below.

6. Analytics

We use analytics tools (e.g., Google Analytics) to understand site usage and improve functionality.

Analytics may collect data such as:

  • IP address (anonymised where possible)
  • Pages visited
  • Time spent on pages

You can opt out of Google Analytics using the official Google browser add-on.

7. Third-Party Content

Our site may embed content (e.g., YouTube videos, maps, forms) hosted by third parties. These external services may collect data when you interact with embedded content.

We do not control these third-party practices.

8. Data Retention

We retain data only as needed:

  • Contact form submissions: up to [insert timeframe, e.g., 12 months] unless needed for ongoing communication
  • Cliniko records: retained in line with clinical record-keeping guidelines
  • Analytics data: retained in line with provider settings

9. Data Sharing

We may share data with:

  • Cliniko (for appointment processing)
  • Website hosting provider
  • Analytics providers
  • Legal authorities if required by law

All processors are required to protect your data.

10. International Transfers

Some services (e.g., Google Analytics or Cliniko) may transfer data outside the UK. Appropriate safeguards such as UK GDPR compliant frameworks are in place.

11. Your Rights Under Data Protection Law

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request erasure (with legal exceptions)
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

To exercise any rights, contact us at chris@stapletonosteopathy.co.uk

If you believe your rights have been violated, you can complain to the Information Commissioner’s Office (ICO):

ICO Website: https://www.ico.org.uk
ICO Helpline: 0303 123 1113

12. Children’s Privacy

This site is not directed at children under 13. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date will be revised accordingly.

Cookie Policy — stapletonosteopathy.co.uk

Last Updated: 03/03/2026

1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites function and remember preferences. Cookies may be:

  • Session cookies (temporary)
  • Persistent cookies (stored longer)

2. Cookies We May Use

2.1 Essential Cookies

These are necessary for basic website functionality (e.g., navigating pages). Without them, the site may not function correctly.

Examples include session identifiers and WordPress core cookies.

2.2 Analytics Cookies

We use analytics services (e.g., Google Analytics) to understand website use and improve performance. These cookies do not identify you personally.

2.3 Functional and Preference Cookies

These allow the site to remember your preferences (e.g., cookie consent choices).

2.4 Third-Party Cookies

Embedded third-party content (e.g., videos, maps) may set cookies through their services.

3. Cliniko Cookies

When you use the online booking features provided by Cliniko, Cliniko may use cookies necessary for:

  • Secure session handling
  • Navigation interface
  • Browser identification

Examples include:
_cliniko_app_session, browser_id, session_id, remember_user_token etc. (cliniko.com)

These cookies are essential for Cliniko to function properly and are not controlled by this site.

4. Managing Cookies

You can manage or refuse cookies through your browser settings.

Popular guides:

  • Chrome
  • Firefox
  • Safari
  • Edge

Blocking some cookies may impact website functionality.

5. Consent

By continuing to use this site, you consent to the use of cookies as described.

If you have a cookie consent banner, you may change preferences using the banner controls.

6. More Information

If you need more information about cookies:

  • AllAboutCookies.org – general cookie guidance
  • ICO guidance on cookies and electronic marketing